Frequently Asked Questions

General questions

Do you sell your products in physical stores?

Currently the products are only available on our official website. This is at BZ Trend Shop

When can I expect my orders?

The delivery time consists of two periods:

1. Processing time (1-3 days):This includes order confirmation, customization, quality inspection and packaging.

2. Shipping time (about 5-12 days):This is the time it takes for the package to travel from our international shipping center to the delivery location. Once the item is picked up from the warehouse, it takes 5-12 days to be delivered to the destination.

The expected delivery time has passed, where is my order?

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. You can check the status of your order via the track your order page on the website. Have you not received anything 3 days after the expected delivery time? Please contact us.

What are the shipping costs?

We will pay the shipping costs of your order and they are therefore FREE unless otherwise stated.

I am not satisfied with my order, can I return it?

Yes. You can return any order to us within 90 days without giving a reason. Please contact us via info@bztrendshop.com

Where can I find my Track and Trace code?

On the "track order" page you can enter your email address to track your package.

My Track and Trace does not provide any information, how is this possible?

From the moment your package has arrived at the mail order company, the Track and Trace information is available. Please note that there may be some delay.

I have not received a confirmation email?

Please check your spam box, if you still haven't received it, please contact info@bztrendshop.com

Product questions

How exactly does the BZTrendShop device work?

The BZTrendShop™ product uses Neuromuscular Electrical Stimulation (NMES) technology, which delivers gentle electrical impulses to the muscles. These impulses help relieve muscle tension, increase blood circulation, and strengthen weakened muscles. This results in immediate pain relief in just 15 minutes a day.

What types of pain is it suitable for?

The BZTrendShop™ products is suitable for a variety of pain types including chronic back pain, neck pain, foot and leg pain. It provides relief for people suffering from various types of muscle discomfort. The device is attached to a gel patch that can be easily applied to any part of your body.

How long will it take before I see results?

Instant! Many users report immediate pain relief after using the BZTrendShop™ Massager. Long-term results may vary, but regular use for 15 minutes per day can provide long-term relief from chronic pain.

What if your product doesn't work for me?

Our device comes with a 90-day risk-free guarantee. We are incredibly confident that you will get relief from your pain with our device, but if you don't, please contact us at info@bztrendshop.com within 90 days of receiving the product.

Can I use your product anywhere?

Yes, our product is portable and can be used anywhere. Whether you are at home, at work or on the go, you can benefit from the pain relief it provides. It is easily charged with the included USB charger.